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Field Service Specialist

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Date: Mar 31, 2026

Location: Houston, Texas, United States

Company: Ruhrpumpen

Recruiter:
Angela Reece 		 Hiring Manager:
Samuel L Clemens . 		 Department:
Machining - Decoking 		 ​​​​​​​Location:
Home Office 

 

Working at Ruhrpumpen means being part of a team that values innovation, dynamism, and creativity. Continue developing your career with us and watch your potential grow. 

 

Job Purpose

Responsible for visiting customer location for carrying out pump installation and commissioning @ customer site. Responsible for carrying appropriate PPE to the site. Link it to the study plan: https://shre.ink/Operations

Job Responsibilities

Diagnose technical issues, identify root causes, and implement solutions to resolve problems and restore functionality.

Conduct preventive maintenance inspections and services according to maintenance schedules and manufacturer guidelines.

Test and calibrate equipment to ensure optimal performance and compliance with specifications and standards.

Provide technical support and guidance to customers on proper operation, maintenance, and troubleshooting procedures.

Document service activities, including work performed, parts used, time spent, and customer interactions, accurately and comprehensively.

Communicate with customers to update them on service status, explain findings, and provide recommendations for additional services or upgrades.

Collaborate with internal teams, including engineering, sales, and customer support, to address complex technical issues and improve product performance and reliability.

Knowledge

HUMAN RESOURCES - Training System
CORE TOPICS - API, ANSI, ASME, NFPA 20
CORE TOPICS - Buyouts Basics
CORE TOPICS - Materials
CORE TOPICS - Pump Basics
HUMAN RESOURCES - Competencies Model
HUMAN RESOURCES - Diversity Awareness
HUMAN RESOURCES - Feedforward
HUMAN RESOURCES - Performance Management

Competencies

Effective Communication - Effective Communication
Results Oriented - Achieving Results
Results Oriented - Definition of Goals
Teamwork - Team Sense
Effective Communication - Feedback
Results Oriented - Strategic Vision
Emotional Intelligence - Confidence and Serenity
Customer Focus - Serving Customers
Emotional Intelligence - Stress Management
Decision Making - Making Judgments and Decisions
Emotional Intelligence - Objectivity
Entrepreneurship / Proactivity - Initiative
Problem Solving -Solving Problems
Customer Focus - Responding to Needs
Leading Change - Adaptation to Change
Teamwork - Inspiring and Motivating

Skills/ Languages

Experience

At Ruhrpumpen, we value every employee, recognizing that each person contributes to our success through their position. Open yourself to new opportunities and ways to grow.  I live Ruhrpumpen!