Operations Manager

Working at Ruhrpumpen means being part of a team where innovation, dynamism, and creativity are valued. Continue developing your career with us and watch your potential grow.

Description
The Operations Manager leads all operational activities, ensuring efficiency, continuity, regulatory compliance, and high service standards. This role oversees logistics, maintenance, production/assembly, technical service, and rental operations, ensuring services are delivered on time, with quality, and meeting or improving profitability targets.

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Responsibilities

• Oversee daily operations across service, production, logistics, and rental areas.
• Ensure availability of repaired equipment, spare parts, and packaged solutions according to demand.
• Continuously optimize repair, testing, and operational processes.
• Supervise quality control and ensure compliance with internal standards.
• Lead technical service teams in the field and workshop.
• Ensure compliance with service systems, response times, and warranty quality.
• Implement preventive and predictive maintenance programs for key clients.
• Manage supply chain operations, including procurement, imports, and supplier relationships.
• Optimize inventory levels while ensuring critical availability.
• Ensure compliance with safety, environmental, and HSE standards.
• Lead internal audits and continuous improvement initiatives.
• Control operational costs including labor, logistics, inventory, and waste.
• Define and monitor KPIs such as on-time delivery, productivity, cycle times, rework, and quality.
• Drive financial performance aligned with projected EBITDA.
• Lead and develop teams across operations, logistics, planning, and technical service.
• Set objectives, evaluate performance, and promote technical training.
• Maintain an effective organizational structure aligned with business needs.

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Requirements

• Strong knowledge of pumping systems, hydraulics, and industrial equipment.
• Familiarity with API, ANSI, ISO, and mining standards.
• Experience with ERP systems (preferably SAP) and planning tools.
• Ability to lead multidisciplinary teams across operations, logistics, and technical service.
• Strong focus on operational efficiency and continuous improvement (Lean, Kaizen, Six Sigma).
• Analytical mindset with KPI management (OTD, productivity, cycle times, rework, quality, costs).
• Customer-oriented with strong problem-solving skills.
• Experience managing supply chain, inventory, and supplier relationships.
• Knowledge of safety, environmental, and HSE standards, especially in mining environments.
• Strong leadership, communication, and team development skills.
• Proactive, process-driven, and able to work under pressure.
• Strong commitment to safety and operational continuity.
• Fluent English (spoken and written).
• Availability to travel domestically and internationally.
• Based in Antofagasta.